World Globe Universe, text logo of name
World Globes & Gemstone Globes that enhance your lifestyle!
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9AM to 5PM MT
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7 days/week
What customers are saying...
World Globe Universe is committed to providing top value, on the best globes, with the greatest possible convenience and responsiveness. Unfortunately, sometimes things go wrong and we fall short of our goal of perfection. While any company can look good when things go well, World Globe Universe believes that what sets outstanding companies apart are the things they do when problems arise.

The following excerpts* are taken from actual customer e-mails written in response to transactions that were less than perfect as well as those that were flawless. In concert with these satisfied customers, World Globe Universe invites you to join our growing family of customers who have found that honors commitments even during the difficult times.
Thank you very much! It's been a pleasure doing business with you. You're customer service is OUTSTANDING, a rare thing these days.
Becky O.
Morgan Hill, CA (USA)

"Thank you for the wonderful shopping experience. I'm always hesitant purchasing items online from a place that I don't know, but you and your company having certainly proved that there still are good and honest people out there. I really appreciate the emails keeping me informed of the status of my order. That was really helpful. I can't wait to see my 8 year old daughter open it on Christmas."

Melanie M Sutherlin, OR (USA)

"The globe arrived this evening in pristine condition. It is beautiful and was worth waiting for. Thank you."

Robert S. Tupelo, MS (USA)

"Received just fine!!! Again, not only was I very impressed with the look of your web-site, I was very impressed with the user friendly site as well. Now, how impressive is your service??? Tops!!! Thanks, and I look forward to working with you in the future."

Cathy F. College Station, TX (USA)

"Firstly I would like to say a BIG thank you for the globe. I have just finished unpacking it and have tried it. It looks fantastic! It came fast and was well packed. We even have lots of sun over Newcastle today to make it work! I can’t wait for the crystal stand to arrive; I think they will look stunning together.
Thanks again for all your help, you deserve a medal!!! I will let you know when I receive the base. I will recommend yourselves for excellent service in the future. Thanks again"

Stuart R. Newcastle, Tyne And Wear (UK)

"Thank you for your fast service. I really felt like my best interest was your company's goal. I am very pleased with the globe, too. Thank you again"

Melanie M Houston, TX (USA)

"What can I say; I have never had such good service. I could not believe it when the box arrived today; I only ordered it a few days ago. I was VERY IMPRESSED! Thank you very much; it has definitely arrived in time."

Vassiliki D. London (UK)

"Thanks again for such a speedy and thorough response and providing me with the details I require to make an informed decision. It’s much appreciated!! Cheers,"

Yvette N. Toronto, Ontario (Canada)

"The correct globe arrived and I presented it to my employee for his 15 year anniversary. The globe made a wonderful gift. I appreciate you checking to make sure I received what I needed. Thanks!"

Mary Jane J. Bel Air, MD (USA)

"The globes made it in and they look great. Thank you for your awesome customer service... I look forward to making future purchases from your company... Thanks again."

Eugenio C. Austin, TX (USA)

"I am amazed about your quick answer. Thank you for that! Here in Europe we can learn from that!"

Bernd B. Amsterdam (Netherlands)

"Thank you so much for all the time and effort you spent getting me the quotes. My wife and I are thinking of the globes in terms of Christmas presents to each other. I do appreciate all your efforts. Thank you very much,"

Phil S. San Rafael, CA (USA)

"Thank you so much for putting my mind at ease. Some family members think that I have been irresponsible with ordering such an expensive item from overseas without prior dealings but I had told them that you have been so professional and that I would have no hesitation in recommending your business."

Lainie M. Victoria (Australia)

"You are so wonderful! Thanks much!"

Mary Anne R. Las Vegas, NV (USA)

"Received the globe today, and we're very, very satisfied with it! Thanks for a great product!!!!"

Shirley V. Kewanee, IL (USA)

"The Caribbean Dolphin Gemstone Globe was just delivered at my doorstep a few minutes ago: a breathtaking masterpiece, even more beautiful than I expected (and my expectations were very high!). This one is for my father, a gift for his birthday, the next one will be for me! I'll browse through your extended selection and will get back to you shortly with my next order. Thank you also for your impeccable customer service."

Steve L. Charny, QC (Canada)

"Not a question - just a thank you. I wanted to let you know the globe arrived today - much sooner than I expected -and it's lovely. Thanks so much!"

Cathy B. CA (USA)

"Thank you again for your outstanding follow up and impeccable customer service. We'll certainly do business with you again in the future."

Becky O. Morgan Hill, CA (USA)

"I was pleasantly surprised at the speed of the order processing and delivery. As for the product itself, the Christmasphere seemed a little more elegant in the website photos however I am still pleased."

Patricia L. Atkinson, NH (USA)

"You have gone above and beyond and have actually restored some of my lost faith in customer service. Keep up the good work!"

Felicia P. Santa Fe, NM (USA)

"Thanks again. My son really likes his globe."

Denise L. Richmond, VA (USA)

"I have received the shipment, and it is exactly how I wanted it. Thank you so much."

Irene .O Edgewater, NJ (USA)

"Thank you for all your help & haste, your service was excellent."

Sandra S. Wollongong, NSW (Australia)

"Just to inform you we received our globe in perfect condition. It is as beautiful as we recall when seeing it in Bermuda and will have pride of place in our home."

Jeremy W. London (UK)

"Thank you so much and yes it was all that was expected, my grandson was very happy ."

Mark H. Alhambra, CA (USA)

"This order was received promptly and in perfect condition. I am very pleased with this transaction."

George A. Burlington, MA (USA)

"We received your globe ornaments when we returned home yesterday and we are more than thrilled with the quality and presentation. We are creating an aviation tree for our Festival of Trees to benefit Ann's Place, The Home of I CAN, a community cancer resource and support center. These globe ornaments will add a very special dimension to the theme. Thanks for your excellent customer service and your attention to detail."

Wilda A. Danbury, CT (USA)

"I cannot express how much I appreciate the extra work you have put in. I have never had customer service that kept me updated and covered all the bases as well as you have. If I am ever in need of another globe (which may be soon as I am renovating my office), I will definitely be in touch."

Adam A. Kane, PA (USA)

The replacement globe has arrived and looks impeccable. May thanks for your fast actions in replacing it! Kind regards,
Niki K.
Nieuwegein (Netherlands)

"Got the package. Love the ornaments. Thanks for all the follow-up!"

Christine H. Memphis, TN (USA)

"Package arrived yesterday. Thank you. My purchase from you reminded me of doing business with a family-owned shop in my community. Nice to see a personal touch to an internet transaction."

Cliff T. Warren, OR (USA)

"Thanks for your follow-up email. The globe arrived in perfect condition and my son, who's a Geography major, is thrilled with it."

Susan H. Jacksonville, AL (USA)

"Thanks for an excellent service: prompt delivery and amazing products! The globes arrived as expected and we are delighted with them!"

Jean B. Mineral Wells, TX (USA)

"The world globe ornament was received and is beautiful. Thank you so much. Your customer service is fantastic."

Stephanie C. Clearwater, FL (USA)

"Thank you so much for your cheerful help and your prompt shipment of the globe. I was very pleased with your service."

Gayla S. North Wales, PA (USA)

"Thank you; you are very perceptive. Your summarization of what happened was captivating, and "REPLACED" the words right out of my mouth. I could not have said or composed what you said any better, even with the benefit of it being "MY OWN MIND." Those comments that people submit about your service were "RIGHT ON." Thank you for your GREAT!!! service."

Lorry J. Chicago, IL (USA)

"It has been received and is beautiful. It is a gift for father's day and is perfect. Thank you!"

Yvette F. Albuquerque, NM (USA)

"I have received the replacement globe just a little while ago. It is in perfect condition."

Lisa A. Riverview, FL (USA)

"Thank you. I have received my globe and my experience with your company was perfect. I order many products online and your company was definitely one of the best. Thanks…"

Stephanie S. Houston, TX (USA)

"To whom it may concern: The globe arrives and it's great - just like the picture. Thank you."

Susan S. Spotsylvania, VA (USA)

"I have to tell you what a pleasure it was in doing business with you. Like night and day with another "internet" shopping experience. So nice to see the great communication, timeliness and quality. Love the globe, look forward to giving it as a gift. Thank you"

Kathie S. Hudson, WI (USA)

"Thank you very much for your update on my order. My wife has been collecting globe ornaments for our Christmas tree for a number of years, and every year I try to find her another one. I was very pleased to find your store on the Internet and see the wide selection of globe ornaments that you sell. I will probably be a regular customer for the next several years.
We like collecting globe ornaments because I have worked with people from all over the world teaching them English when they come here as immigrants and refugees. My family and I have been involved in helping them here in Syracuse since 1993."

Ed B. Syracuse, NY (USA)

"I received the globes. Thank you. They are perfect for what I was needing them for."

Sherri H. Cypress Inn, TN (USA)

"My girlfriend and I are very pleased with the ornament very nice quality and shipped securely… she asked me to find something to symbolize the arrival of her first granddaughter, born to a Canadian father and an American mother, in England... I think the globe is perfect for that. I’m sure the young family will hang it sentimentally on their Christmas tree for many years to come. It’s nice to have a good internet experience in these uncertain times… hope you have a great holiday and a prosperous 2009."

Bill W. Sterling Heights, MI (USA)

"We received our globe today which we love and just wanted to take this opportunity to say thank you for your prompt and efficient service. We will certainly recommend you to our friends. Many thanks again"

Christina F. Spalding, Lincolnshire (UK)

"Yes, I received my world globe, and was very happy with the delivery time and product, thank you."

Kim L. Ann Arbor, MI (USA)

"I received them and am not only thrilled with your speed and wonderfully safe packing but the product is beautiful -- thank you so much!!"

Linda L. Bradenton, FL (USA)

"Thank you for your very organized tracking of this order. I will definitely recommend your company in the future."

Maria Y. Verona, PA (USA)

"I received the ornament, and my wife loves it! Thanks"

Edward B. Syracuse, NY (USA)

"I wanted to let you know that I have been impressed with you, your company, and your product every step of the way. I do a lot of online ordering for myself and my work and sometimes it can be an absolute nightmare.
With you, however, the ordering process over the phone was pleasant, your follow-up emails were thorough and made me feel important to you as a customer, and the product.... I was blown away, particularly because of the reasonable price! The high-quality globes are absolutely gorgeous, and something I will cherish for a lifetime. Like I told you on the phone, I sent one to my best friend in Washington and kept one for myself. I know they are supposed to be Christmas ornaments, but I plan on keeping mine out all year long. Thanks again!!"

Teresa C. San Diego, CA (USA)

"We received the globe on Christmas eve. Perfect timing as a gift for my son. Can’t thank you enough for going out of your way to make sure it was picked up and delivered by FedEx. We will definitely be in touch next time we need your services. Thanks again for your above and beyond service."

Patrick V. Sugar Land, TX (USA)

"I just wanted to take a minute to thank you for all your help. It has been a good experience and you are a true asset to your organization. Again I say thanks."

Elaine N. Hillside, IL (USA)

"I'm so very happy with my globe & the easy assembly. It's beautiful & stands out perfectly in my home. Thank you guys so much!"

Jumaanah G. Brooklyn, NY (USA)

"Wow! Thank you so much for your rapid, thorough and helpful response! I very much appreciate the time you took to check into this, and I am really knocked about by this example of gracious assistance.
You've confirmed what I feared, and it's good to have this definitive answer because now I know exactly what my options are. Many, many thanks"

Ellen G.

"Thanks so much for your awesome customer service. We will definitely be back the next time we want some of your products."

Katie B. Beaufort, SC (USA)

"I promised you pictures of how we used the globes. Myself and two others put on a large holiday lunch every year for our company. We do all of the planning, shopping, decorating and cooking. This year's theme was "Winter Celebrations Around the World". Our inspiration piece was the very large map on the wall that was purchased this past year.
We had a great time and the globes were a big hit. We auctioned them all off at the end of the luncheon. Thank you, again, for getting us the order in time. You made the luncheon!"

Patti K. Sacramento, CA (USA)

"The replacement globe arrived yesterday with no problems. Thank you for your prompt attention in sending it. I appreciate it very much. I’m very impressed with how quickly and efficiently you took care of replacing the damaged product. I’m sure I’ll return to your site again sometime and indulge myself in a floor globe. I have no reservations regarding your company after the good customer service you provided. Thanks again!"

Marcha F. Houston, TX (USA)

"Thanks to your prompt attention and service, I did receive the leg stand for the MOVA Globe in time to give it as the birthday gift I bought it for. I truly appreciate your concern and prompt help."

Charlotte T. Houston, TX (USA)

"It has arrived and it is magnificent!! Thank you so much, I am sure he is going to love it."

Jo B. Waipu, Whangarei (Australia)

"I am so thrilled our gift for our daughter is out for delivery for today!!! Thank you ever so much for making this happen. She will love her beautiful globe."

Toni S. Brawley, CA (USA)

"I recieved my globe about a week ago. I'm very pleased with it. Thank you so much for your great service!"

Jenny N. Norrkoping (Sweden)

"Received, and thank you! It’s all that you claim. It is scientifically amazing."

Sue H. Corona , CA (USA)

Thanks very much. It has been a pleasure working with such a professional business. It certainly makes my job very easy. Have a great day!
Gail M.
Warrendale, PA (USA)

*Copies of the complete e-mails from which these excerpts are taken are on file in the offices of World Globe Universe.

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